SHIPPING & RETURNS

 

 

How much is my shipping?

 

Shipping rates are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their prices.

 

For orders made in Luxembourg, we offer to deliver your order by car at your door, on the time and day that suits you most, for a flat rate of 10€. All you need to do is choose “home delivery” in the shipping methods and send us information about your preferred date in the “comments” section, at checkout.

 

Luxembourg shipping fees

 

Weight                           Package dimensions                           Price

__________________________________________________________

                                            L< 340 mm

Max. 500g                          H< 250 mm                                     3,40€

                                            W< 20 mm

__________________________________________________________

                                            L< 340 mm

Max. 2kgs                          H< 250 mm                                     4,80€

                                            W< 30 mm

__________________________________________________________

Max. 2kgs                          L< 600 mm                                      6,20€

                                           L+H+W< 900 mm

__________________________________________________________

Max. 10 kgs                       L< 1500 mm                                    8,40€

                                           L+2W+2H< 3000 mm

__________________________________________________________

Min. 10kgs                         L< 1500 mm                                   10,50€

Max. 30kgs                        ​L+2W+2H< 3000 mm

__________________________________________________________

 

Orders of 100€ and up ship for FREE!

 

In case you wish to return your order, the return shipping fees are borne by the customer.

 

 

Do you ship internationally?

 

We currently ship to Luxembourg, to the United States as well as most European countries.

If you wish to buy our products from another country, please send us an e-mail at hello@designedtoplease.lu and we will be happy to help you out.

 

Europe shipping fees

Weight                           Package dimensions                           Price

__________________________________________________________

                                            L< 340 mm

Max. 500g                          H< 250 mm                                     9,85€

                                            W< 20 mm

__________________________________________________________

                                            L< 340 mm

Max. 2kgs                          H< 250 mm                                     11,75€

                                            W< 30 mm

__________________________________________________________

Max. 2kgs                          L< 600 mm                                      17,50€

                                           L+H+W< 900 mm

__________________________________________________________

Max. 10 kgs                       L< 1500 mm                                    32,40€

                                           L+2W+2H< 3000 mm

__________________________________________________________

Min. 10kgs                         L< 1500 mm                                   79,90€

Max. 30kgs                        ​L+2W+2H< 3000 mm

__________________________________________________________

 

Shipping fees outside Europe

 

Weight                           Package dimensions                           Price

__________________________________________________________

                                            L< 340 mm

Max. 500g                          H< 250 mm                                     10,90€

                                            W< 20 mm

__________________________________________________________

                                            L< 340 mm

Max. 2kgs                          H< 250 mm                                     13,50€

                                            W< 30 mm

__________________________________________________________

Max. 2kgs                          L< 600 mm                                      20,00€

                                           L+H+W< 900 mm

__________________________________________________________

Max. 10 kgs                       L< 1500 mm                                    77,40€

                                           L+2W+2H< 3000 mm

__________________________________________________________

Min. 10kgs                         L< 1500 mm                                   223,00€

Max. 30kgs                        ​L+2W+2H< 3000 mm

__________________________________________________________

Shipping and delivery times

 

To guarantee the freshness of our products, we centralise all coffee orders and send them out weekly, on Thursdays.

 

Crémant and Merchandising orders placed by 6pm on Monday-Thursday will ship the next day. Orders placed Friday-Sunday will ship on the following Monday. 

 

Delivery times may vary depending on your location, but will usually take 1 to 2 days in Luxembourg, longer for other countries. We will provide you with a tracking number (“follow me”) which enables you to follow your package’s journey to its destination.

Parceling and insurances 

 

Your purchases will be packaged with the utmost care, using adequate protective materials. This allows us to offer a delivery service under optimum conditions. 

 

The products are insured against deterioration and theft for the duration of the transport, for shipping outside Luxembourg. If you have any doubt about the condition or content of the order, you are required to refuse the goods upon reception. Any refused parcels should be sent back in its entirety and in its original packaging.

 

Returns & cancellation policy

 

If you are not happy with your product for any reason please contact us for a free replacement product or a partial or full refund. Absolutely no returns are accepted after 30 days from delivery date.

 

Orders cannot be cancelled if the item has been shipped, but should be returned instead for a full or partial refund. Any return need our prior permission, via e-mail. 

 

To return a product or ask any other question regarding our Return & Cancellation Policy, please contact us at: hello@designedtoplease.lu.

Online payments

 

Our website currently accepts all major credit cards as well as PayPal and payment via bank transfer. Please contact us for questions on other forms of payment, at hello@designedtoplease.lu. 

 

Designed to please reserves the right to change pricing at their own discretion. For current promotions, visit our blog or our Facebook page (www.facebook.com/atypical29)

Company information

Will Kreutz

Shop locations

Certifications

Wholesale

Customer support

Shipping & Returns

Privacy & Security

Terms & Conditions

How to reach us

Contact us

Atypical S.à r.l. | Will Kreutz

Maison 1| L-9368 Folkendange

Luxembourg

will@atypical.lu

+352 691 29 33 33

  • Grey Facebook Icon
  • Grey Instagram Icon

© 2017 by Will Kreutz | Atypical

0